Home The Box Go to the Shop News Contact Stores Links FAQ 
 
Ordering
-   How do I order?
-   I want to have my order delivered to a different address. Is that possible?
-   What prices are mentioned on this site?
-   Do I get a discount when I buy more that 1 CarcassonneBox?
-   I want to order more that 3 boxes, what must I do?
-   How can I surprise a friend with a CarcassonneBox?
-   I have a game shop and want to sell CarcassonneBoxes. What shall I do?
-   I encounter ERROR messages. What's wrong?

Payment
-   What payment possibilities are there on the Catanbox-site?
-   My bank account is deducted, why did not I receive my order yet?
-   Is this a safe site?
-   I missed your bank account details. What are they?

Shipping and delivery
-   When is my order sent to me?
-   How is my order sent to me?
-   What is the delivery time of my order?
-   I would like to receive my order abroad. Is that possible?
-   What happens when I am not at home when my parcel arrives?
-   What is to be done if a box arrives damaged?
-   Is there any guarantee on your products?

Productinformation
-   Where are the CarcasonneBoxes manufactured?
-   Does the CarcassonneBox apply to European and American legislation?
-   Whom can I ask any question about products on this site?

CarcassonneBox.com
-   Who are you guys?
 
 
 
 
 
 
 
 

 

 

 

 

 

 

 

 

  • How do I order?
     The 'order' link in the site menu takes you - for the time being - to the online shop of catanbox.com. There you can choose to buy one or more products and their amounts. After confirmation of your order you will be redirected to a secured pay site.     ... up

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • I encounter ERROR messages. What's wrong?
    a) Your computer does not accept cookies. (there is a stop-sign in the bottom of your screen) Solution: change your internet-options.
    b) The privacy settings of your browser do not acceop sub-frames or active scripts. Solution: change your internet-options.
    c) Your computer has, is, or is behind a proxy-server or firewall that does not accept SSL-certificates. Solution: change settings.
    d) There is a bad connection. Solution: try again.
    e) Your security settings do not accept our SSL-certificate. Solution: change your internet-options.  
    f) There were more than 5 minutes between ordering and connecting to the banks server. Solution: act faster!     ... up

 

 

 

 

  • What payment possibilities are there on the Catanbox-site?
         You may choose the following possibilities ... up

    • All countries
      Creditcards:Mastercard, Visa, Carte Bleue, e-go

    • Extra for Germany
      Überweisung auf Konto: 25600255 z.n.v. Catanbox B.V.
      ING BHF bank,
      Bankleitzahl 50021000, 
      IBAN: DE61500210000025600255, 
      BIC: INGBDEFF
    • Extra for the Netherlands
      - 'Online betalen' with ING-HomePay, Rabo Direct Betalen
      -       'Internet bankieren' through ING, Postbank Internet en Postbank Girotel, Fortis, ABN-AMRO, SNS-Bank, F. van Lanschot bankiers
      - Machtiging: Dutch customers can send us a deduction permit
     


 

 

 

 

 

 

 

  • Is this a safe site?
    Yes. Our online-shop has a SSL-certificate. Your data is only available to our bank and us, where none of us has these details complete. We will not give or sell your data to third parties.     ... up

 

 

 

 

  • I missed your bank account details. What are they?

    • For payments to our Dutch account:
      - Catanbox bv, Vinkeveen, the Netherlands
      - Account 65.60.25.263
      - ING Bank Nederland, Amsterdam, the Netherlands
      - IBAN:               NL44 INGB 0656 0252 63
      - BIC:                 INGBNL2A
      -> These IBAN and BIC are only to be used for outside NL to NL!

    • For payments to our German account: 
      - ING BHF Bank, Frankfurt, Germany
      - Bankleitzahl:      50021000 
      - Konto:              25600255 z.n.v. Catanbox B.V.
      - IBAN:               DE61500210000025600255
      - BIC:                 INGBDEFF
      -> These IBAN and BIC are only to be used for outside Germany to Germany!


 

 

 

  • When is my order sent to me?
    We deliver after receipt of your payment according to this     table. The delivery starts after the worldwide launch of Carcassonneboxes at Spiel 2007 in Essen (October 18th - 21nd)   ... up

 

 

 

 

  • How is my order sent to me?
    Each box is separately packed in a solid cardboard box that has corner protection for all 8 corners. Within Europe, boxes are delivered through TNT or DHL/Deutsche Post.     ... up

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Is there any guarantee on your products?
    Before shipment, all products are carefully inspected on firmness and completeness. According to European legislation, products with defects are to be returned to us within 6 months after ordering. We will delibrate with you in order to replace the defected part/product or refund (a part of) the order amount. Whenever the defect is caused by uncarefull handling and/or unintended use, we will not do so.     ... up

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Who are you guys?
    The CarcassonneBox was developed by Catanbox b.v., the producers of the famous Catanbox. After producing and selling Catanboxes for a few years, Hans im Glück contacted them about producing and selling a CarcassonneBox. Because of a splendid co-operation and the confidence of Hans im Glück GmbH they granted us a license to produce and sell CarcassonneBoxes. ... up